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Shipping & Returns Policy

Effective Date: July 1, 2026 · Last Updated: July 1, 2026

Contents

 

Section 1

Delivery & Transit Times

 

Food In Bulk uses third-party freight and logistics providers to fulfill bulk and wholesale orders. Delivery is coordinated based on order size, destination, and carrier availability.

Any estimated delivery time (ETA) provided by Food In Bulk or its carriers is for convenience only and does not constitute a guaranteed delivery date. Food In Bulk is not responsible for delays caused by carriers, weather, customs, or other factors outside our control.

Once your order has shipped, you will receive confirmation with freight tracking details. For time-sensitive orders, we recommend contacting us before placing your order to discuss realistic delivery windows.

 

Section 2

Damage, Shortage & Claims

 

Required at Delivery: The Buyer must inspect the shipment at the time of delivery and immediately note any visible damage or shortages directly on the carrier’s Bill of Lading (BOL) and/or Proof of Delivery (POD) before signing.

Claim Requirements

  • All damage and shortage claims must be submitted to Food In Bulk in writing within 3 days of delivery.
  • Claims submitted after 3 days may not be accepted.
  • If the POD or BOL is signed “clean” — without any notation of damage or shortage — Food In Bulk reserves the right to deny the claim, as clean delivery acceptance indicates the shipment was received in acceptable condition.

How to Submit a Claim

  1. Note damage on BOL/POD at delivery. Before the driver leaves, write a clear description of any damage or shortage on both the Bill of Lading and Proof of Delivery. Do not sign clean if there is visible damage.
  2. Document with photos. Photograph the damaged goods, packaging, pallet, and shipping labels before moving or unpacking anything. Photos are required to process your claim.
  3. Contact us within 3 days. Email [email protected] with your order number, a description of the damage or shortage, photos, and a copy of the signed BOL/POD.
  4. Await review. We will review your claim and respond with next steps. We may send an independent inspector to examine the product on-site. See Section 4 — Inspection.

 

Section 3

Returns & Refunds

 

Due to the nature of bulk food products, returns are subject to strict conditions. Please review the following before placing your order.

Eligibility

  • Returns must be in the original received packaging, unopened and undamaged.
  • No refunds are available for products that have been opened, used, or processed by the Buyer in any way.
  • Returns must be authorized by Food In Bulk prior to shipment back to our facility.

 

Buyer’s Responsibility

The Buyer is responsible for all costs associated with returning goods, including return shipping, freight, storage, and handling. Food In Bulk does not provide return shipping labels for wholesale or bulk orders.

Returned goods must be delivered to Lexunder, Inc.’s facility at the Buyer’s expense:

Lexunder, Inc.
2769 W 15th St, Brooklyn, NY 11224

Refunds

Refunds are issued for the product cost only, after the returned goods have been received and inspected and the return is confirmed. Original freight charges are non-refundable.

 

Section 4

Inspection

 

For damage or quality claims on bulk orders, Food In Bulk reserves the right to send an independent inspector to the Buyer’s location to examine the product before a return or refund is authorized.

The Buyer agrees to provide reasonable access to the goods for inspection purposes. Inspection will be coordinated at a mutually agreed time and will be conducted at no cost to the Buyer.

If the claim is confirmed following inspection, Food In Bulk will authorize a return and issue a refund in accordance with these terms. If the claim is not confirmed, no return or refund will be issued.

 

Section 5

Accessorial & Additional Freight Charges

 

Any accessorial or additional charges assessed by the carrier or logistics provider beyond the base freight rate are the Buyer’s sole responsibility. These charges are not included in quoted shipping costs and will be billed separately if incurred.

 

Charge Type Description
Detention / Wait Time Charges incurred when the carrier waits beyond the allotted free time at pickup or delivery
Re-delivery / Attempted Delivery Fees for additional delivery attempts when the shipment cannot be delivered on the first attempt
Liftgate Service Required when the delivery location does not have a loading dock and a liftgate truck is needed
Appointment / Scheduled Delivery Fees charged when the delivery requires a pre-scheduled appointment window
Inside Delivery Moving freight beyond the threshold or dock into the facility
Residential Delivery Surcharge Additional fee when delivering to a residential address
Limited Access Fee Applied when delivery is to a location with restricted access (schools, military bases, remote areas, etc.)
Address Correction Fee when the address provided at time of order is incorrect or incomplete
Re-consignment / Rerouting Charges for changing the delivery destination after the shipment is in transit

 

To avoid unexpected accessorial charges, please ensure your delivery address is accurate and complete, notify us in advance if your location requires liftgate service or a delivery appointment, and confirm that your facility has the appropriate receiving equipment for the shipment size.

 

Section 6

Customer Pickup / Buyer-Controlled Transportation

 

If the Buyer arranges to pick up goods from Lexunder, Inc.’s facility — whether in person, by personal vehicle, by hired carrier, or by authorizing any third party to take possession of the goods — the following applies:

Transfer of Risk: Risk of loss and responsibility for damage, shortage, and all handling-related issues transfers to the Buyer at the moment the goods are released at Lexunder, Inc.’s facility. Food In Bulk bears no liability for any loss or damage occurring after that point.

This applies regardless of whether the Buyer is physically present or has authorized a third party to take possession. The Buyer is responsible for ensuring that appropriate transportation, handling equipment, and insurance are in place prior to pickup.

 

Section 7

Samples

 

Food In Bulk strongly encourages all customers to request product samples before placing large or bulk orders.

Sampling allows you to verify product quality, grade, taste, and suitability for your specific application before committing to a bulk purchase. This is especially important for food manufacturers, processors, and resellers who require consistent product specifications.

To request a sample, contact us at [email protected] or by phone. Please provide the product name, the intended use, and your shipping address. Sample availability and terms are subject to product type and order volume.

 

Section 8

Contact Us

 

For questions about shipping, freight, damage claims, or returns, contact our team:

Food In Bulk — Customer Support
Email: [email protected]
Phone: (718) 717-1029

Product Recall

For information about recalled products, please visit our Product Recall page. If you believe you have received a recalled product, contact us immediately at [email protected] or (718) 717-1029.